About

Mission and Vision

Absolutely creates that unique link between your guest, home service pros and the vacation rental market, keeping things organised as all in the value chain move through each stage of the problem, with the job information all in one place, making sure everyone knows exactly what’s going on.

About Us

Absolutely connects the home service industry to the vacation rental market with one simple click in a no code environment, simplifying the notification and resolution of problems that guests may have during their stay.

Absolutely enables guests to:

  • Raise the problem using a questionnaire, and upload videos and pictures
  • See the problem details
  • Accept or decline schedules with the Home Service professional
  • Refer the scheduling to their Property Manager, if they’re not available
  • Approve or decline problem completion
  • Message Rental & Home Service professional in an encrypted environment
  • Net Promoter Scoring and reviews of the Home Service professional
  • In-app, text and email notifications

At Absolutely our goal is to create the best platform to speed up the process of helping you get your problem fixed to better your stay.

Why Us

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Reduced costs
  • Simplify business processes through automation for property managers and home service pros
  • Save an average of $9,000 per year in automation using Absolutely automation workflows
  • Coming soon 100% automation on low value, frequent problems, that don’t require a call out
  • Stop unnecessary call outs
  • Straight through processing into Thumbtack
Improved-Experience
Improved experiences
  • Customer can report problems 24/7/365 on any device, whether mobile or web
  • Removing the mundane processes and discovery in the problem journey using automation allows property managers to handle more complex problems, making the workforce smarter
  • We use machine learning chatbots to not only answer a simple questions, but to evolve and grow improving your customer experience and retention
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Reduced lifecycles
  • We’ve 30% faster reporting
  • We can automate problems so efficiently that we can perform straight-through-processing enabling 100% automation
  • Shortening the problem life cycles with our automated processes reduces the overall cost of handling a problems
  • With a click of a button send your problem to Thumbtack and find the right professional to fix your guest problem

What We’ve Achieved

Nominated for a number of Awards

Pact short listed for the Insurance Post, Insurance Times and British Claims awards.

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Pact closes large round

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Ian joins the team

Ian Davies joins the senior team from CCG, as Partnership and Sales manager for the North of the UK.

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Pact Wins Insurance Times Award

Pact wins the Insurance Times Fraud Solution of the year award.

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Pact onboards International Medical Rescue

Pact onboards International Medical Rescue as first travel partner.

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Nominated for a number of Awards

Pact short listed for the Insurance Post, Insurance Times and British Claims awards.

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Pact onboards Plum Underwriting

Pact onboards Global Risk Partners (GRP) subsidiary Plum Underwriting as first property partner.

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Pact Closes further funding

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Pact Starts it’s build

In March Pact started building the product after months of market research.

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Jamie joins the team

Jamie Buckley joins Pact as the CFO.

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Founded Pact

In October Mark Seddon founded Pact with a plan to revolutionise insurance claims.

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Investors

Mike Rutherford - Pact™
Mike Rutherford
BGS - Pact™
Bishopscourt Group

Advisors

Chris Wacey - Pact™
Chris Wacey
Steven Strauss - Pact™
Steven Strauss

Senior Team

Mark Seddon - Pact™
Mark Seddon, CEO
Jamie Buckley - Pact™
Jamie Buckley, CFO
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Reena Rani, CMS Lead
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Chirag Rana, Angular & Front End Lead